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The Indian Embassy’s move of visa providers has gone horribly wrong. I wrote about the nationwide move from terrible BLS to CKGS with cautious optimism that it hopefully would not get worse. Reader Sonia showed alerted me that the transition has been a disaster.
The San Francisco Examiner has published two articles, Outsourced Indian visa company angers crowd, then a week later, Fury, anger over Indian visa mess. The articles are worth reading for their tragicomic tale. The irony that India doesn’t know how to outsource is too rich, not that the US government does any better when outsourcing.
Some choice clips from The Examiner’s reports:
An employee burst out of the doors with hands outstretched, yelling “Listen to me, I’m only going to say this once: Police are coming, everybody has to get out”.
The previous company that handled visas, BLS, left behind a backlog of 5,000 unprocessed visas, [Cox & Kings’ Kamal] Singh said.
Police have been called out to the Bush Street location to break up two fights, one May 23 and another Tuesday, public safety officials said. Two people also called 911 on May 23 to report stolen passports.
And then when you start reading the comments, it really heats up.
WORST WORST WORST WORST WORST WORST WORST WORST
PHONES DO NOT WORK .
Why in the world VISA Services have to be outsourced?Adding to it , cannot reach a human at Indian consulate to answer questions related to form that does not sync with the pdf generated . ckgs phones are not working either .. tickets are booked for 14th ..
WHAT A SHAME ..
immihelp has a thread started June 2, a full 11 days after the transition, aptly titled, Did anybody successfully receive Indian visa from CKGS yet?
And this is the country that claims sometime in 2014 visa on arrival for 180 countries will be up and running.