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“There are no awards on Korean Air on any flights that day.”
I have been putting together what with other airlines would be a seemingly simple multi-partner award to Asia using Delta SkyMiles. Business for wife, economy for me. It took many calls to the Diamond line, transfers to the best and brightest of their agents to get the China Airlines, China Eastern and Delta segments in place. Surprisingly, the most difficult turned out to be Korean Air.
Korean Air’s flights were showing perfectly on delta.com but no matter who I talked to they could not see the availability or sell the seats. Across the board showed nothing. It was maddening to see them online yet not be able to get them into the trip.
Finally I reached a supervisor in Salt Lake City who has been with Delta 20 years. She verified the availability on the website and then set to work to find a solution. She tried system after system. First was Delta Access which she said is the current system and which most agents use. Nothing.
Then she went old school, “The system before the system before the current system,” Delta Term.
Aha! There were the seats. She grabbed then, moments later Korean Air confirmed and we were finally set.
I don’t know how prevalent this is with other partners, or if this is a temporary issues with Korean Air, though it has gone on at least for several weeks.
When desperate, ask for Delta Term.