British Airways ranks slightly above LIAT in my personal ranking of airlines I avoid at all costs. Few are below, dozens are above.
BA is a fading flag carrier with deliberately poor customer service that is adopting practices of low-cost carriers . In good times they are a low-mid quality flying experience. When things go wrong they may be the worst major alliance carrier in the world. I feel bad for those who feel trapped into flying them or cling to them out of stiff upper lip national price.
I have had a few run-ins with BA and strive for no more. I don’t care what kind of fare deal, AARP or companion discount there is on offer, it is not worth it to me.
- Forget about getting rebooked on another airline. Most BA agents will swear up and down (1) they cannot do anything and/or (2) that no partner airline has seats available, ever, on any flight.
- Prepare to fight tooth and nail to get any compensation. Each year FlyerTalk grows a massive thread of BA’s shenanigans to deny compensation under EU261. Study it. You can bet they will claim an ‘extraordinary circumstances’ exemption and hope people give up.
Sorry you had to fly BA. Sorry your plans were disrupted. Good luck. Sock it to ’em.