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Update: typical non sequitur, incompetent reply from US Bank when using the email method: “we are unable to match the verification information in your request to what is listed on your account,” huh?
When the US Bank Club Carlson credit cards rejiggered their benefits last year, a new benefit was a US 1-night certificate for $10,000 spend in cardmember year.
The full terms are here (see below for full text).
I got both personal and business versions of the card immediately upon card release so my annual fees hit mid-December 2015. US Bank bonuses always take a long time to show, so each card’s 40,000 point renewal bonuses showed mid-February as usual, two statements after the annual fee.
No certs though. No certs with March statement, either.
I have called in and waded through agents confused about the benefit, and one who said, “I can only see 9 months but you only spend $7,500.” How about checking the full 12 months?
I have been told by US Bank I would receive written responses rather than immediate response or email. Two weeks later, silence. I have now tried US Bank’s email customer service, with low expectations. I have also opened an issue with Club Carlson where they are trying to contact US Bank for resolution.
Searching online I am not coming up with much discussion on this.
Has anyone received their certs and what did it take to get them?
Full text of benefit:
One Club CarlsonSM Visa® Reward Card Free Night E-Certificate (“E-Cert”) is available per Account if (i) you renew your Account by paying the Annual Fee by the due date printed on the statement in which the Annual Fee is billed, and (ii) you charged US $10,000 or more in Net Purchases (purchases minus credits and returns) on the Account during the 12-month period immediately prior to the statement on which the Annual Fee is billed. You must maintain a current, valid email address in your Club Carlson Account Profile in order to receive your E-Cert. Your E-Cert will be available in your Club Carlson account approximately 6-8 weeks after payment of the annual renewal fee. Each E-Cert is valid for a new reservation booked on a Carlson Rezidor Hotel Group website using the unique E-Cert code provided. Each E-Cert is valid for one night in one standard room, double occupancy, at any Radisson Blu®, Radisson®, Park Plaza®, Park Inn® by Radisson, or Country Inns & Suites By CarlsonSM hotel in the United States. All taxes are included. All incidental charges, such as gratuities, parking, resort fees, room service and room entertainment are excluded. E-Certs expire 12 months from the date of issuance as indicated on the E-Cert. E-Certs are not valid for existing reservations and may not be used in conjunction with packages, promotions, group, convention or discounted rates, or used in combination with other gift certificates, e-certificates or vouchers. E-Certs may only be used once, and may not be brokered, bartered, sold or altered in any way. E-Certs have no cash value. Void where prohibited by law. U.S. Bank is not responsible for the E-Cert fulfillment.