A pull of the slot machine and sometimes pleasant surprises pop out.
I used to ignore the Delta ‘Need Help’ kiosks. When something went wrong with a flight I would make changes online or through the Diamond line.
Then one time, waiting for a slightly delayed flight, I was bored and scanned my boarding pass at a ‘Need Help’ kiosk. Out popped a $10 meal voucher.
Now a quick scan is part of my pre-departure airport routine. Most of the time it just reconfirms the flight information. Several times I have been pleasantly surprised with vouchers on flights that I never would have thought to be eligible. And that is the fun, it is just like a pull of the slot machine.
Next time flying out on Delta, give it a whirl.
A note, though, for severely delayed flights, the kiosks can give very low ball offers, like poor hotel choices. Delta agents can override this. One time my wife was stuck overnight in Atlanta due to a mechanical issue. The kiosk spit out a mid-morning connecting flight and a stay at the Days Inn. The agent nearby quickly changed that to an early nonstop and a Marriott.