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American Airlines and OneWorld are my big airline blind spot. I have over 900,000 AA miles because they and their partners rarely work for my travel patterns, and when they do, the taxes and surcharges on awards limit their value.
This week I had an opportunity to book an award on Etihad for two friends. Yes, you need to call Australia.
AA sends its awards to a ticketing queue that an stretch several days.
My friend urgently texted me last night that his wife had an unexpected work commitment and needed to change dates. We thought he would get with a fee.
I called up AA, confirmed the award had not been ticketed and requested it to be put back on 5-day courtesy hold, or, failing that, to cancel it out.
After checking around, the agent was not able to put it back to hold, however was able to cancel it out without. Yay! That rare case where sluggish ticketing is a great help.