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When I got back in from Oslo a couple weeks ago I realized I left my Kindle behind before I opened my backpack at home. I had nearly lost it once before on Finnair and had not followed up to buy a colorful case. Now it was sitting in a economy seatback pocket and I figured the cleaning crew might not see it either and it was already flying back to Oslo.
My assumption was lost cause. Still, I tested out the system. On their respective websites, SAS and Newark Airport direct lost and found to the other. Not promising start. I called the SAS USA number and got a helpful agent who provided me the direct number for SAS baggage handling at Newark.
SAS baggage went to voicemail, yet to my my surprise they returned my call within a few hours, wanting a bit more information that the recording garbled. A few hours after that, I got a friendly call that they have my Kindle and I could pick up at my convenience or pay to have them FedEx it. I asked if two weeks as too long as that was my next Newark arrival. No problem. Just come roughly noon-late, to coincide with SAS arrivals.
On Wednesday I cam in from Montego Bay, headed to Terminal B, found SAS baggage handling. They told me to go up to check-in and wait 10 minutes as the office manager was out due to a flight delay. I said hi to the gentleman at check-in. 10 minutes later he came back and said, “wait here,” and in a few moment he was back with my Kindle. I verified by entering my PIN and it was back with me.
Such nice helpful people. I felt guilty for assuming it was hopeless. Airplane lost items not necessarily a lost cause!
Readers, what are your airplane lost item stories?
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wow, thank you for writing this up. I am completely shocked. The last time an airline lost my luggage it was almost impossible to get it back (could not reach anyone human). If I forgot something on a plane I would just forget about it. Now I will try to get it back. thanks!
Hi Stefan,
It was so nice of SAS that they were able to hold on to your tablet! Very honest indeed
We have a story that closely mimics yours. My 8 year old son left his ipod touch in the first class cabin of an AA LAX-LIH flight. I assumed as you did that it was a lost cause but promised to contact AA on his behalf. He was heartbroken until a couple of days later when I got a call from American. His ipod was at the baggage office in HNL. Fortunately we were planning to be there in a few days, so we were able to pick it up. It was a happy ending and a lesson learned for… Read more »
Kindle, Southwest, BWI-DAY. Got it back after calling the next day. I had them ship it back because that is an hour drive and the FedEx fee was worth me not going back. I had no upcoming flights out of Dayton.
I left my iPad on an AA ORD-BUF flight, didn’t even realize until 12 hours later. AA held it for me in ORD on my return because they had my seat assignment and knew my next flight. I even got a call when my “Find my iPad” signal went off when they took the machine near an Admirals Club and the wifi kicked on. AAwesome!