I stepped out of the subway to an automated voicemail from United: there is a “flight change” for my scheduled trip tomorrow to Nassau, Bahamas. I should call for more information.
I checked my email. Nothing.
I checked the United app. Reservation and flight status all show fine.
I called United. The agent hunted around, then said, “Oh, your upgrade.”
I remarked this weekend that this trip doubles my lifetime complementary upgrades and how I found it odd to get no email notification for either segment. Wouldn’t United want to share the good news?
Now I have my notification. Is this standard United practice? If so, why have a cryptic phone message causing travelers to think their trip is disrupted and then waste their and United’s time on a phone call?