IHG’s 4th quarter Into the Nights promotion is incredibly generous and incredibly problem-plagued. At launch there were sign-up issues, later there was the changing offers fiasco, and I have also had 2 tasks marked as complete, 16,000 points awarded, then retracted.
And for the past two weeks I have not had a single update. On my primary, and only account, there are stays from a month ago that have not posted. IHG customer service is typically ineffective. The website only shows totals, not specific details on which has posted. All my activity is promptly posting to my IHG Rewards Club account.
What I don’t get is the prior The Big Win promos, which were very similar and presumably used the same technology, worked smoothly. My activity always posted at most after 2 weeks and I never had an error. I don’t recall hearing people with issues more than some getting assigned bizarre tasks. What gives?
Readers, are you still having Into the Nights issues? Found any way to resolve them?